I tried to order something from an online retailer and I couldn’t complete the order form. I do that very thing every day of my working life, so it can’t possibly be ME! Something was wrong with my information, but the site wouldn’t tell me what was wrong. I tried to contact the company, but there was no information for that either. It was the worst case of customer prevention and I finally just gave up.
It made me think about GiftTree and how easy it is to navigate our site. And how nice everyone is when there is a problem ordering. Then I come to work and one of my tasks is to send thank you notes to folks who wrote in to say how helpful our customer service reps are and what great service they received. It really warms my heart to work for such a great organization. I couldn’t work for a place if I couldn’t feel comfortable about their policies and procedures in caring for the customers. I love that GiftTree has such high standards and takes care of everyone as if they were our own grandmother. It makes me proud of GiftTree and proud of myself for belonging here.