Return and Substitution Policies

Returns

Perishable and fragile products (flowers, food, trees, balloons, and some gift baskets) cannot be returned. These products are covered by The GiftTree Guarantee and will be replaced if they arrive damaged. Non-perishable items should be returned in their original packaging, after contacting our department for our product return mailing address.

Substitutions

We make every effort to ensure that flowers we feature on our pages are in season and available. In some areas with a shorter growing season, this is not possible. In rural areas of the United States, and in other countries, particular flowers (such as exotic, or tropical varieties) may not be available at any time. GiftTree reserves the right to substitute flowers of like color, appearance, and value.

Because of the popularity of some floral arrangements, GiftTree must also reserve the right to substitute pictured vases and other decorative containers with others of like shape, color, value, and style. In the case of our not having a colored vase available, we will most often substitute with a clear glass vase, adding a bow to represent the color of the pictured vase.

Our customer service department will contact you if a major substitution is necessary.