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GiftTree FAQ's

Ordering

Q.

How do I know that my order was received and will be delivered?

A.

Once your order has been validated you will receive an e-mail that includes your individual order confirmation number. Please refer to this number when contacting our customer service department about the status of your order.

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Q.

How can I place an order over the phone?

A.

You may order online or by phone 24 hours a day, 7 days a week. For customer service questions we are available Monday through Friday 5:00 AM to 6:00 PM, Saturday 6:00 AM to 3:00 PM, and Sunday 6:00 AM to 2:00 PM, Pacific Time. We are closed on New Years Day, Easter, 4th of July, Thanksgiving, and Christmas day.

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Q.

What if I do not want to input my credit card number through the Internet to place an order?

A.

Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also call our 800 number and we will take your order over the phone.

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Q.

What else do I need to know about placing my order online?

A.

Once you have made your gift item choice, you will be required to input delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete - ALL fields must be filled in. If you do not supply complete information or if we encounter a problem with your order we will need to contact you. Please respond to our phone calls and/or e-mails as soon as possible to avoid further delivery delays.

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Delivery

Q.

When can I expect delivery of my order?

A.

All products are delivered by the end of day on the requested delivery date. If you have requested a specific delivery time, we have notified you via email regarding our inability to "guarantee" your delivery time. We will do our best to meet your request. Please ensure that we have all your correct contact information. Funeral orders will be delivered in time for the funeral service. If we are unable to meet the service time, you will be contacted as soon as possible to make alternative arrangements. Please note: Shipping delays may be experienced due to severe weather conditions (i.e. hurricanes, tornadoes, severe snow or rain storms, flooding, etc.). These situations are considered to be out of our control and are not eligible for refunds of shipping charges.

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Q.

Can I have a gift shipped to a P. O. Box?

A.

In order to ensure the quality of your gift and because some gifts contain alcohol, we are unable to ship to a P. O. Box. Our gifts are shipped via UPS or FedEx.

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Q.

What if the recipient is not at home when the flowers are delivered?

A.

We will leave a note on the door and try again later. If our driver determines that it is safe to leave the flowers with a neighbor or at the given address we will do so. Please review all delivery address information before you submit an order. Incomplete/Inaccurate address information or phone numbers may delay delivery. Flowers, balloons and fruit cannot be delivered to P.O. Boxes, APO addresses, airports and some rural areas.

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Q.

Can my floral gift be delivered the same day I place the order?

A.

Yes. Flowers and balloons ordered within the continental US and Canada can be delivered same day if received by 2:00 PM Monday - Friday, 1:00 PM Saturday, and 11:00 AM Sunday, delivery in the recipient's time zone are delivered by 6:00 PM that day. Sunday delivery is available in most areas if the order is placed before 11:00 AM in the recipient's time zone. If we are unable to process your order for Sunday delivery we will contact you by phone and e-mail to arrange for an alternate delivery date. Orders received after 2:00 PM Monday - Friday, 1:00 PM Saturday, and 11:00 AM Sunday in the recipient's time zone will be delivered the next day. In some locations we may need 24 hours for delivery of exotic flowers, wine and fruit baskets.

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Q.

Can my fruit gift be delivered the same day I place the order?

A.

Yes, with the exception of Sundays. Fruit baskets ordered within the continental US and Canada can be delivered same day if received by 1:00 PM Monday – Saturday. Fruit is not available for Sunday delivery. Fruit can be delivered Monday – Saturday delivered by 6:00 PM same day, in the recipient's time zone. Orders received after 1:00 PM Monday - Saturday will be delivered the next day. In some locations we may need 24 hours for delivery. Call to verify delivery information in your specific area. There are no deliveries on major holidays for fruit baskets. Please see the product's available delivery dates for more information.

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Q.

Do you deliver outside of the United States?

A.

Yes, in most cases we are able to fill international floral orders. Call our 800 number for international delivery information. There will be an additional charge for international orders. Make sure to supply complete delivery information including full name, street address, city, county, province, country, postal code, and telephone number. We can not fill international fruit basket orders. Also, please note that due to the time zone changes and product availabilities, we reserve the right to make any necessary substitutions for the value of the order.

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Q.

Do you deliver to hospitals and funeral homes?

A.

Yes. For hospital delivery, please include the recipient's room number and ensure that the recipient is not scheduled for discharge within the window of delivery. For patients in critical care, receipt of floral arrangements and fruit baskets may not be allowed - telephone the hospital before ordering to inquire about their policies. When ordering balloons going to a hospital, please note that Latex balloons are undeliverable. In the event that you purchase a latex balloon arrangement, we may fill the order to value with Mylar balloons. When ordering funeral flowers, please include the names of the deceased and the funeral home to prevent any confusion during delivery.

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Q.

How can I ensure my gift will be delivered on a specific date?

A.

Ground shipping* does not ensure delivery on a specific date. It can take up to 7 business days to deliver your gift depending on the destination and time of year (delivery times during the holiday season are typically longer). 2-day or 3-day shipping options will ensure delivery by the end of the day on the selected delivery date. *Please select Overnight Delivery via UPS or FedEx in the Shopping Cart to guarantee a specific delivery date. Back To Top

Q.

I am sending a gift to a business. How I can be sure it doesn't arrive on Saturday?

A.

By choosing specific delivery dates, we will be sure your gift does not get delivered on the weekend or after 6pm. Gifts delivered via UPS or FedEx are not usually delivered on a Saturday unless specifically chosen by you.

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Q.

My order wasn't delivered on time. I would like a refund. How should I proceed?

A.

Please contact our customer service at 800.379.4065 so that we may help to resolve the issue. But please be aware that Shipping delays may be experienced due to severe weather conditions. These situations are considered to be out of our control and are not eligible for refunds of shipping charges. i.e. hurricanes, tornadoes, severe snow or rain storms, flooding, etc.

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Payment and Fees

Q.

What forms of payment do you accept?

A.

We accept most major credit cards, including American Express, Diners Club, Discover, MasterCard, Visa, and PayPal. All payments must be in U.S. funds. Prices may vary based on location and availability.

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Q.

Will I have to pay sales tax on my order?

A.

Some states require that we collect sales tax, generally on the full amount of the order including delivery. If this is the case, the correct amount will be calculated automatically and show up on your total in the checkout area of our site.

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Q.

Are there any additional fees or charges?

A.

Our flower, balloon and some fruit basket prices include a service charge fee which is the same as a delivery fee. The fees or charges vary depending on the gift. Please choose your delivery location on the product detail page and the following step will reveal the correct service charge.

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Guarantee

Q.

Do you guarantee my order?

A.

Yes. All products ordered are covered by our 100% Satisfaction Guarantee. If you (or your gift recipient) are not completely satisfied with the quality of a delivered product please contact our customer service department immediately. Your complete satisfaction is our goal. Please read all disclaimers regarding our delivery policy and substitution policy.

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Q.

Will my gift look exactly like the one in the photo?

A.

Gifts and gift baskets shipping from our warehouse will arrive with exact or similar contents as you see in the product's online description and photo. Any substitutions will be of equal or greater value, and we will make every effort to ensure that your basket retains its original theme and presentation. Flowers, fruit, and balloons may vary from the photo due to location and availability. In some areas with shorter growing seasons, some flowers and fruit may not always be available. In rural areas of the United States, Canada, and in other countries, certain flower and fruit varieties may not be available at any time. We reserve the right to substitute flowers and fruit of like color, appearance, and value. Because of the popularity of some arrangements, we also reserve the right to substitute pictured vases, decorative containers, baskets, and Mylar balloon designs with ones similar in shape, color, value, and style.

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Coupons and Promotions

Q.

Currently, I'm able to obtain a discount/promotional offer on my order. If I call in to complete my order will I still get the discount?

A.

Unless it is a gift certificate, our customer service representatives are unable to retrieve any discount offers to complete an order. Our discounts are for online orders only. Please complete your order online and if you have any questions regarding your order, our customer service representatives are eager to help. If you are concerned about completing the order online due to privacy and security issues, we assure you that GiftTree is committed to the privacy and security of your information. Our secure servers provide the best possible protection from unauthorized access by using Secure Sockets Layer (SSL) technology. And, we respect your privacy and allow you to control how your information is used.

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Q.

I received a promotional email from GiftTree for a discount on my order, but I can't find it anymore. How I can retrieve the discount extended to me?

A.

Luckily, under My Account, you are able to retrieve any active promotional offers that we send to you. After logging in to My Account, under the "Purchase" Section, click on "Browse Coupons." The coupons that are available will be indicated at the top of the page. Just click on the coupon offer. It will indicate what items are eligible for the discount and continue shopping! Please note that all GiftTree coupons are available for online orders only.

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Q.

How do I unsubscribe from your coupon offers?

A.

Log into your account and under the "Account" section, click on "Coupon Subscription." Choose "No" to receive special offers via email and click on "Update" to save your preference.

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General

Q.

What are your hours of operation?

A.

You may order online or by phone 24 hours a day, 7 days a week. For customer service questions we are available Monday through Friday 5:00 AM to 10:00 PM, Saturday 6:00 AM to 5:00 PM, and Sunday 6:00 AM to 5:00 PM, Pacific Time. We are closed on New Years Day, Easter, 4th of July, Thanksgiving, and Christmas day.

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Q.

How can I change my order?

A.

As long as the Status of your order (found in My Account, Orders tab) does not show that the gift is "Shipped" or "Complete" please reach our customer service by calling 800.379.4065 Monday through Friday 5:00 AM to 10:00 PM, Saturday 6:00 AM to 5:00 PM, and Sunday 6:00 AM to 5:00 PM, Pacific Time. A customer service representative will help you with any changes and provide any further details.

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Q.

Sign up for Coupons feature, what will you use my email for?

A.

By submitting your email address, you will receive coupons and other savings offers from GiftTree. If you have an account with us and choose to receive coupons, we will not duplicate your email address in our records so you will receive a single email for each offer.

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Q.

How do I delete the items on my Recently Viewed List?

A.

You are unable to delete specific items from the list. However, in order to delete the items on the whole Recently Viewed List, you will need to clear your cookies on your browser. Steps to clear cookies vary depending on what browser you are using. Use the help menu on your browser to get steps to clear cookies.

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Contact Us

Our customer service representatives are available by telephone:

800.379.4065
Monday-Friday: 5:00 AM - 6:00 PM Pacific Standard Time
Saturday-Sunday: 6:00 AM - 5:00 PM Pacific Standard Time

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