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Delivery and Shipping Info

Gift Baskets & Gifts

These gifts are referred to as shipped gifts.

The physical street address of the recipient's home or workplace is required; a post office box number is not acceptable.

We have a variety of shipping methods ranging from Standard Ground Delivery to Standard Overnight Delivery. Our gifts are shipped via FedEx and UPS.

Shipping amount is based on flat rate shipping.

We offer same day shipping Mon-Fri, cutoff is 2pm PST. During holidays cutoff times are extended, please add an item to your cart for up to date shipping information.

Note that most of our products cannot be "bundled" for shipping.

Please be sure to upgrade your shipping methods if you have any delivery time constraints.

Please be sure to read all shipping information carefully, you will find that various product types have different shipping concerns.

If your gift happens to be returned to us we will happily issue an in store credit for the purchase price of the gift. You can choose to take advantage of this immediately, or save it for your future gifting needs!

If you would like to return a gift received please contact our customer service department within 14 days of delivery to discuss your options.

We at GiftTree are pleased to offer a wide selection of personalized gifts for you. If you purchase one of these items please remember this gift has been specially crafted just for you and your recipients. We are unable to accept returns on these items and will contact you immediately regarding reshipment if it happens to come back to us.

Login to your GiftTree member account to track your shipped orders online using our Online Order Tracking service.

If you need assistance, please contact our customer service department.

To view the shipping cost of an item, add it to your cart with your recipient's zip code.

Flowers and Balloons

These gifts are referred to as hand delivered gifts.

In some locations we may need 24 hours for delivery of exotic arrangements or fruit baskets.

Floral arrangements and balloon bouquets are hand delivered to your gift recipient's home or office.

They can be delivered the same day you place your order, if you order by 2:00 PM in your recipient's time zone, Monday through Friday. If you are ordering for a same day Saturday delivery your order should be placed before 1:00 PM in the recipient's time zone.

Same day delivery is guaranteed Monday through Friday if the order is placed before our cutoff time of 2:00 PM in the recipient's time zone, and Saturdays if placed before 1:00 PM in the recipient's time zone. Sundays are not guaranteed and local availability may restrict certain items from being delivered. Contact customer service to see if your gift can be delivered on Sunday.

Delivery to very rural areas may not be possible at any time.

The physical street address of the recipient's home or workplace is required; a post office box number is not acceptable.

For delivery to hospitals, please include recipient's room number, and ensure before ordering that recipient is not scheduled for discharge within the window of delivery. For patients in critical care, floral arrangements, fruit baskets or balloons may not be permissible. Telephone the hospital before ordering to inquire about their policies.

When ordering funeral flowers, please include the name of the deceased as well as the funeral home to prevent any confusion in delivery.

The recipient's telephone number is required for possible address verification and to ensure that someone is present to accept delivery.

If no one is there to receive delivery, our courier will make any decisions concerning the safety of the location to leave the arrangement, or will attempt delivery at a later time.

In the case of holidays, such as Valentine's Day and Mother's Day, order early to ensure delivery on or before the holiday (above restrictions apply).

We cannot deliver to airports.

Currently we are unable to provide online tracking for hand delivered gifts. To verify delivery of a hand delivered gift, please contact customer service.

The service charge per item for balloon bouquets and floral arrangements is $14.95.

Fruit Baskets

These gifts are referred to as hand delivered gifts.

The physical street address of the recipient's home or workplace is required; a post office box number is not acceptable.

Most fruit baskets are available for same day Monday through Saturday if ordered before 12:00 PM in the recipient's time zone. Fruit baskets are not available for delivery on Sundays.

In some locations we may need 24 hours for delivery of fruit baskets.

All items above apply to the delivery of fruit baskets.

The service charge per item for fruit baskets is $17.95.

International Gifts

For international delivery of gift baskets visit our International Gifts page.

The physical street address of the recipient's home or workplace is required; a post office box number is not acceptable.

These gifts can be delivered throughout Europe, including Belgium, France, Germany, Ireland, Italy, Luxemburg, Spain, Switzerland, The Netherlands, and United Kingdom.

Delivery times will vary, please visit our International Gifts page and select an item to see available delivery dates.

Contact Us

Our customer service representatives are available by telephone:

800.379.4065
Monday-Friday: 5:00 AM - 6:00 PM Pacific Standard Time
Saturday-Sunday: 6:00 AM - 5:00 PM Pacific Standard Time

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