Customer Service

Live Help

Do you have a question for us? During normal business hours you may chat online with one of our customer service representatives.

Delivery & Shipping

Delivery and shipping information for balloons, gift baskets, alcohol and seasonal restrictions.

GiftTree Policies

Learn more about returns and substitutions. Your satisfaction is our guarantee.

Gift Card Message FAQ

Can't find the giftcard message?

Personalizations

Information on the different kinds of personalizations available for many GiftTree products.

Coupons & Newsletters

Sign up for valuable coupons and discounts.

Payment Options

GiftTree accepts all major credit cards: Visa, Master Card, Discover/Novus, American Express and Diners Club.

Online Ordering

Our shopping cart technology uses "cookies" to keep track of the product(s) you select. Please enable your browser to accept cookies before you order.

Order Tracking

Login to your account to track your shipped orders and view recent transactions. To check the status for hand-delivered orders, please contact customer service.

Member Benefits

Manage addresses, store billing information, keep track of your monthly gift giving expenses and set reminders of upcoming events in your life.

Security & Privacy

Our secure servers provide the best possible protection from unauthorized access by using Secure Sockets Layer (SSL) techology. More ยปWe respect your personal information and allow you to control how your information is used. Please click here to view our privacy policy.

Contact Us

Our customer service representatives are available by telephone:

800.379.4065
Monday-Friday: 5:00 AM - 6:00 PM Pacific Standard Time
Saturday-Sunday: 6:00 AM - 5:00 PM Pacific Standard Time