The Gift Exchange

At GiftTree everyone wears a few different hats. Here is some insight into what we do in the customer service department. First and foremost is taking care of our customers needs. Anything from taking their orders, fielding their complaints, incoming calls and answering customer service e-mails or just answering questions for them. Sometimes the questions really aren’t something we do here or have the answer to, but Google is a miraculous place to go. We also man the online chat service, handle returned packages from the warehouse or delayed packages.

Some of our customer service agents are part of our Corporate Sales Team. Corporate Sales is not very busy until about October, then it’s crazy until December! We take care of any customer service issues that arise for our affiliates and resellers. We also have to make sure all floral, fruit basket, and balloon orders are going to be successfully delivered by local design centers that we do business with.

Since we are a nationwide company we are here rain or shine, and since we deal with such an array of issues and questions we work closely with almost every department. IT is always updating our systems so we can work more efficiently. We are in contact with our phone dude, Rick, often. Shipping, receiving, design, pretty much everyone. That is one of the many reasons I think Customer Service is the best job at GiftTree. You get to help people all day long and that really makes the day go by fast! I am sure there is so much more, I just can’t think of it right now. Gotta get back to work!

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